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We are currently recruiting an Assessment Delivery Executive for a Fixed term contract until 2 December 2025. 
This role is hybrid, both working from home and in our Oxford hub. Attendance in the office is at least weekly. 

We encourage our colleagues to work flexibly between home and the hub to suit their needs and preferences, in line with our hybrid working policy.
Colleagues are able to work their hours flexibly, in line with core business hours and requirements. We also offer formalised flexible working agreements.  

The starting salary is £34,010.

To apply, please send a CV and cover letter to HRsupport@actuaries.org.uk by the closing date of 1 August. 
Interviews will take place in the week of 4 August.

Purpose of the job

Reporting into an Assessment Delivery Manager, the Executive – Assessment Delivery plays a key role in delivering the assessment processes within specified time limits. The post holder will ensure the learners of the ºÚÁÏÕýÄÜÁ¿ (IFoA) experience a fair and consistent assessment service whilst maintaining the integrity of the qualifications offered. 

Working with the examiners and IFoA colleagues the post holder will support several assessments within the remit of the team. This includes the preparation of the assessment, and supporting materials through to checking, and reporting of the assessment results to support the Board meetings and subsequent release of these to ºÚÁÏÕýÄÜÁ¿ learners and ensuring accurately reflected in ºÚÁÏÕýÄÜÁ¿ database. 

Dimensions

There are over 15,000 learners who are registered to sit the assessments relating to ºÚÁÏÕýÄÜÁ¿ qualifications. There are 26 assessments which run twice a year plus a further 3 assessments which can be sat throughout the year relating to ºÚÁÏÕýÄÜÁ¿ qualifications. All these assessments must be added accurately onto the exam platforms in sufficient time for the assessment to take place on the agreed date. 

The role will support the processes required to ensure the accuracy of the assessment data of the learners entered onto the internal and external platforms working with external suppliers and IFoA colleagues to deliver all key assessment processes within the agreed dates. There are over 400 external examiners and markers that support this work whom the post holder will be engaging with.

Principal accountabilities

To support the set-up and configuration of the internal database, exam platform and marking platform, ensuring all data is accurate and validated.

To support the Senior Executive – Assessment Delivery in the authoring of the exam questions onto the exam platform, ensuring that the process is carried out within the required timeframes and to the set standards. Liaise with colleagues involved in this process and raise awareness if deadlines are not going to be met. 

To support the Senior Executive – Assessment Delivery in administering the access arrangement cases as defined by the Equality Act 2010. To ensure that accurate information is collated and entered onto the database which informs the assessment sittings and ensures the candidate is provided with the agreed support whilst ensuring that they are not placed at any advantage over other candidates. 

To support the Senior Executive - Assessment Delivery in the delivery of the assessments to candidates, ensuring that the process is carried out within the required timeframes and to the set standards. Liaise with any external providers or personnel involved in this process and raise awareness if deadlines are not going to be met. 

To support the collation of exam marking to ensure that examiners can produce the results information within set deadlines. To collate live marking outcomes, monitor where marking anomalies appear and feed back to the examiners to ensure accuracy of results and flag where deadlines are not being met. 

To collate the documentation required for Mitigating Circumstances, liaising with candidates making applications, review for completeness and prepare the pack for the panel meeting within agreed deadlines. 

To collate the reports required from the Chief Examiners (or nominee) during or following the assessment sitting  

To support the delivery of the processes that ensure that candidates receive results, transcripts, and other information within the agreed timescales. 

To work within the Assessment systems, processes, and procedures, proposing improvement recommendations where necessary. 

To participate in system development, and associated testing protocols, to support operational readiness of all platforms that enable exam delivery.

Main contacts

Internal:

• Assessment Delivery Manager 
• Senior Executive – Assessment Delivery 
• Member Services Team
• Engagement and Learning Staff

External:

• Chief Examiners
• Examining teams
• Candidates 
• Technology and other suppliers

Decision-making and complexity

The post holder will be required to support decision making during live examinations referring to rules and regulations and seeking guidance as required from the Senior Executive – Assessment Delivery 

The post holder has to monitor the allocation of marking teams and raise awareness of any subsequent dropouts to ensure that ºÚÁÏÕýÄÜÁ¿ can meet the required timeframes. They will make recommendations for changes to these processes, and where training for education supporters may be required. 

The post holder has to accurately enter complex data into ºÚÁÏÕýÄÜÁ¿ database and assessment questions on the appropriate platforms. 

Suggest new ways of working to meet the changing needs of the assessment delivery process.

Handling data within GPDR guidelines and understanding when and where this data can be shared.

The postholder must be able manage their workload independently within general guidelines using judgement to resolve queries and escalate issues which require further attention. 

The post holder has to collate large data sets to ensure the delivery of results and supporting management information within agreed deadlines

Impact

As a key team within the Engagement and Learning group, Assessment delivery provides assurances that those acquiring ºÚÁÏÕýÄÜÁ¿ Associate or Fellowship qualification have completed the required assessment whilst maintaining the integrity of the exams. The Executive – Assessment Delivery plays a role in this area administering a wide-ranging portfolio including accurate data entry in complex examination systems, handling student queries, collation of exam marking and reports, and supporting mitigating circumstances. Through their professional administration of the services provided, they will monitor risks, dispatch communications, obtain reports from the database and network with external personnel. Any errors relating to the assessment area are very high profile and tend to attract attention from high level committees and volunteers and potentially external stakeholders such as the FRC (Financial Reporting Council) and employers. 

Knowledge and experience

Essential:

• Excellent customer care skills including sensitivity to the needs of the customer.
• Ability to work independently and as part of a team.
• Ability to work in a flexible, proactive way, supporting colleagues across the team, as necessary.
• Discreet and diplomatic in the handling of confidential and sensitive information.
• Able to maintain high levels of accuracy and a calm, methodical approach while working under sustained pressure at times.
• Ability to sustain concentration, speed, and accuracy during bulk processing and to deal effectively with large volumes of data. 
• A high standard of organisational skills including the ability to work effectively to achieve tight deadlines.
• Effective communication skills.

Desirable:

• Experience within a professional body or higher education provider.
• Evidence of commitment to professional development. 
• Working with volunteers

Additional information

Travel to main location approximately once a week. Travel to other locations events will be required (approx. twice a year with occasional overnight stays). The role does require some out of hours working during the sessions and the following weeks to support the delivery of the assessment and results (approx. 6 weeks in total twice a year).

IFoA’s values

The role holder must be an ambassador for and demonstrate ºÚÁÏÕýÄÜÁ¿ Values in all aspects of their work.

• Member-focused: We put members at the heart of everything we do
• Action-oriented: We work hard, we work smart, and we take pride in getting things done, valuing action over perfection
• Forward- and outward-looking: We’re always looking to be bold and improve, innovate and take the next step
• Team-driven: We work in partnership, advancing together as one IFoA

Alternative format and adjustments

Please email the HR Team if you require:

• any information regarding our vacancies in an alternative format
• any adjustments to support you to fully participate in any part of the application and recruitment process

Any information shared will be used only to enable us to make reasonable adjustments to support candidates to participate in the recruitment process. It will not inform selection decisions.

You can reach us at HRsupport@actuaries.org.uk.

Diversity, equity, and inclusion

The IFoA encourages applicants from a variety of backgrounds and experience and welcomes diversity with regard not only to protected characteristics but also diversity of thought. Diversity, equity and inclusion are more than just words for us. That’s why we are committed to creating a culture where everyone feels included and respected, and where no one is unfairly discriminated against. Consequently, we promote diversity, equity and inclusion in all our policies, practices and procedures, and actively encourage applications from a diverse range of potential candidates. All applications for our roles are considered on merit alone, and if you don’t meet all the criteria but believe you have something to offer, we want to hear from you. For more information on our commitments, please see our .