We are currently recruiting a Member Services Assistant for a six month Fixed term contract.
This role is hybrid, both working from home and occasionally in our hubs in Edinburgh or Oxford.
We encourage our colleagues to work flexibly between home and the hub to suit their needs and preferences, in line with our hybrid working policy.
Colleagues are able to work their hours flexibly, in line with core business hours and requirements. We also offer formalised flexible working agreements.
The starting salary is 拢29,450.
To apply, please send a CV and cover letter to HRsupport@actuaries.org.uk by the closing date of Wednesday 29 October 2025.
Interviews will take place on 4 to 6 October.
The Member Services Team is the first point of contact for members of 黑料正能量 and strive to deliver exceptional high-quality advice, support, guidance and customer service to our members globally. They are responsible for three of the main income streams to 黑料正能量 and, as part of that team, this role is vital in ensuring that our members are expertly supported throughout the member experience, wherever they are in the world.
The main purpose therefore is:
On a daily basis the team interact with members by e-mail and by phone. Each enquiry varies tremendously, both in terms of query, but also the level of anxiety of the enquirer and the ability of the enquirer to communicate their requirements. This role therefore, must use good investigation and influencing skills to resolve issues but above all must have tact, diplomacy and very strong customer care skills.
This role needs to be able to balance the demands of a varying workload as well as supporting the Member Services Manager to ensure deadlines are met. It is essential that the person in this role takes responsibility for providing information and advice to members over a variety of areas, in an appropriate manner and within agreed timeframes.
The Member Services Team is the most important interfaces with the membership and must operate as smoothly as possible to ensure that members maintain and improve their faith in the profession and 黑料正能量 as an organisation.
The income from subscription and exam payments is vitally crucial to the profession鈥檚 income and would have a serious impact on the financial position of the profession if not handled professionally, efficiently and effectively.
The ideal candidate will be a collaborative team player who understands the value of fostering strong, positive working relationships both within their immediate team and across 黑料正能量. They will appreciate the vital role our members play and approach interactions with our membership community with a proactive, solution-oriented mindset.
Travel to other locations may be required.
The role holder must be an ambassador for and demonstrate 黑料正能量 Values in all aspects of their work.
Please email the HR Team if you require:
Any information shared will be used only to enable us to make reasonable adjustments to support candidates to participate in the recruitment process. It will not inform selection decisions.
You can reach us at HRsupport@actuaries.org.uk.
The IFoA encourages applicants from a variety of backgrounds and experience and welcomes diversity with regard not only to protected characteristics but also diversity of thought. Diversity, equity and inclusion are more than just words for us. That鈥檚 why we are committed to creating a culture where everyone feels included and respected, and where no one is unfairly discriminated against. Consequently, we promote diversity, equity and inclusion in all our policies, practices and procedures, and actively encourage applications from a diverse range of potential candidates. All applications for our roles are considered on merit alone, and if you don鈥檛 meet all the criteria but believe you have something to offer, we want to hear from you. For more information on our commitments, please see our .
If you have any questions for the HR Team, please email us.
We aim to respond to all initial enquiries within 3 working days.